What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

The problem I caller about was resolved in my phone call. The technician, Alan, was very thorough, and we realized it stemmed from recent cellphone system upgrades. Problems solved. My Livio AI is back 101% along with its supporting Thrive App. M

Mark Stratman, on Google

Really friendly people and really extensive testing. Fine tuned my hearing aids way better than the first place I got my aids from. Sean is a great technician.

Alan Stapel (CountryAl), on Google

I have struggled with hearing aids for over fifty years. My hearing loss is now diagnosed as being "profound". My social activity has been mostly limited to family. In years past, I've dealt with a number of different vendors and had limited results. Sean Foley, at the The Hearing Center...

Don Blood, on Google

if you find yourself keep turning up the volume on your tv or you keep saying what when someone is speaking to you. You should get your hearing checked. That's what i did and The Hearing center did not fail me. The staff was excellent and very professional. They did...

Kristie Lazenberry, on Google

I made an appointment to get my hearing checked. The initial visit is free and it seemed like a good idea to get a baseline in my mid-40s. Starting at the front desk, the gal there is friendly, kind, informed, and super quick! They have super comfy chairs in the...

Anna Lotzer, on Google

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