What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

A few months ago I decided to try again to find a hearing aid that I could actually wear! I had had one four or five years before which was a good brand and I guess worn successfully by a lot of people. But I could never wear it comfortably....

Jane Johnson, on Google

After 20+ years of trying other brands of hearing aids, I finally found the competent staff at The Hearing Center ~ who introduced me to Starkey AI Livio CROS. These hearing aids have superior sound fidelity over all other brands, allowing a more natural and detailed sound experience, not just...

Mark Stratman, on Google

I had an appointment with Heidi at The Hearing Center for a 3 month tuneup of my Starkey Genesis hearing aids. The store was very clean, bright, welcoming and easy to find. Heidi welcomed me, on time and refit/retuned my hearing aids perfectly in 45 minutes! What an awesome experience!...

Lisa Hammock, on Google

I am glad I chose to buy my hearing aids from The Hearing Center. Heidi is very knowledgeable and spent a lot of time explaining all aspects of the devices and the different financial plans. Erin, the customer coordinator, is very helpful. They appear to have up-to-date equipment. The office...

M, on Google

I had an appointment with Sean to evaluate my hearing and discuss hearing aids. Sean took his time, evaluated my ears, and did a detailed hearing test which confirmed hearing loss. Sean provided me with options which included explaining the pros and cons of those options. This unbiased information helped...

Tom Gratz, on Google

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